Company PIKA Energy
Name Sales Application Engineer I-North Carolina
Req # 57191
Location South Portland CLEAN
Employment Type Full Time
It is a challenge and an invitation. Most importantly, it is an opportunity to join an industry leader and lead the way on our Clean Energy Solutions team. There has never been a better time to work at Generac. We are shaping the market and investing in new companies and new technologies that will assist us in becoming the global leader in the Energy Storage System Market. Our rapid growth equals rapid career advancement opportunities for those who want to be challenged and enjoy a fast-paced, high-performance culture.
At Generac, Our People help make the world safer, brighter and more productive. United by our Values, people with diverse backgrounds and points of view work together to ensure our global customers have peace of mind.
We are a team of builders and doers who share a passion for innovation and a desire to outpace others. As an inclusive workplace, we empower our employees to embrace diversity in all forms, celebrate our differences, and treat everyone with equity and respect. At Generac, our success is powered by Our People.
Pika Energy, a subsidiary of Generac Power Systems seeks a Sales Applications Engineer I to be based in North Carolina. This role solves problems in the field, restoring customer confidence and improving product quality through close interaction with the CES product engineering specialist and product managers. Provides "Voice of Customer" feedback to sales and product teams. The Sales Applications Engineer will act as a conduit between the design team and the end users of our products (both external and internal). This position will report to the Sales Application Engineering Manager for Generac Clean Energy Systems and will be based at the Generac CES offices in North Carolina.
Travel to customer sites to help with complex installations and problem-solve field issues with PWRcell equipment
Record detailed information of service activities
Solve highly technical product related issues over the phone and via email
Review CES training materials, manuals, and other new or updated technical content before being published
Work with Sr. Sales Application Engineers to, diagnose, and provide reliable solutions for escalated technical and installation issues to assure complete customer satisfaction
Identify regulatory barriers to customer success and mobilize internal resources (code specialists, product managers, product engineers) to quickly resolve
- Bachelor of Science in Electrical Engineering or related Engineering discipline
- At least 3 months of relevant work experience
- Ability to travel on a domestic and occasionally foreign basis (up to 75%)
- Hands-on experience with Clean Energy Systems and/or Electrical Contracting experience;
- Intermediate knowledge of serial communications and connected devices
- NABCEP Certification
KNOWLEDGE, SKILLS AND ABILITIES:
- Ability to read and understand wiring diagrams and flowcharts;
- Basic understanding of electronics;
- Familiarity with the NEC
- Basic understanding of test equipment such as oscilloscopes and meters
- Experience in using Microsoft Excel and Word;
- Strong interpersonal skills;
- Strong time management and organizational skills
While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 70 pounds. Specific conditions of this job include are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus.