Company Generac Power Systems
Name Field Application Engineer II - Clean Energy
Req # 64053
Employment Type Full Time
Shift 1st
At Generac, we bring our best energy to work every day and promote a drive to win while respecting others and supporting growth. Join us, as we inspire change for a better world, positively impact our people and the community, influence and achieve positive results that support growth, and innovate the industry.
As a Field Application Engineer II, you will be responsible for solving complex field issues, providing direct technical support, and offering training to our key dealer accounts. By leveraging your expertise and experiences with consumers and installers, you will play a pivotal role in improving product quality and serving as the "voice of the customer" to our Product Engineering and Product Management teams. Reporting to the regional Field Application Engineering Supervisor for Generac Clean Energy Systems, you will contribute to the success of our Solar + Storage installation businesses.
Essential Duties:
- Travel to customer sites within your assigned geographical area to provide technical support and assist with complex Solar + Storage installations involving our PWRcell equipment.
- Document detailed information on service activities to ensure accurate records and facilitate future troubleshooting.
- Resolve highly technical product-related issues through effective communication over the phone and via email.
- Establish regular touchpoints with key installers to drive the adoption of PWRcell Solar + Storage equipment.
- Conduct training sessions at customer sites, covering design, installation, and other relevant topics.
- Review and provide support for single line diagrams and assist in design-related tasks.
- Collaborate with Product Development teams to ensure successful product rollouts and maintain closed-loop feedback.
- Review CES training materials, manuals, and other technical content before publication.
- Provide technical guidance and support to internal and external sales associates.
- Collaborate with Senior Field Application Engineers to diagnose and resolve escalated technical and installation issues, ensuring customer satisfaction.
- Identify regulatory barriers to customer success and mobilize internal resources to resolve them promptly.
- Mentor and support Field Applications Engineer 1s, enabling their professional growth and success.
- Conduct internal technical trainings for technical support and service operations personnel.
Required Qualifications:
- Bachelor of Science in Electrical Engineering or a related Engineering discipline. Alternatively, a valid Electrical Contractor's License and relevant experience will be considered.
- Minimum of 2 plus years of work experience as an applications engineer or technical field expert.
- Travel is required, including day trips and regional travel (up to 50%), with occasional out-of-region travel.
Knowledge, Skills and Abilities:
- Basic understanding of electronics.
- Familiarity with the NEC (National Electrical Code).
- Basic knowledge of test equipment such as oscilloscopes and meters.
- Strong time management and organizational skills.
- Excellent interpersonal skills with a proven ability to build rapport and establish working relationships with customers, peers, and managers.
- Ability to read and interpret schematics, with a good understanding of high voltage and measurement equipment.
- Clear and effective communication in English, using proper grammar, to promptly and accurately address customer inquiries.
- General proficiency in Microsoft Office products and the ability to quickly adapt to other computer systems for efficient communication and problem-solving
Generac is committed to fair and equitable compensation practices. The salary range for this role based in California is $82,000 - $120,000. This compensation will ultimately be in line with the location in which the position is filled. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills, certifications and geographic location. This role is eligible for variable compensation including short term and long term incentives.
This position includes a comprehensive benefit package that includes medical, dental and vision plans; life, long-term disability, flexible spending and health savings accounts, accrued paid time off, 8 paid Holidays and 401(k) retirement benefits.
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."