The Account Director position is responsible for developing and maintaining key client relationships through the sales process. This position is also responsible for growing new business, retaining existing customers, and generating sales revenue. This position will customarily and regularly exercise discretion and independent judgment relative to matters of significance.

Essential Job Functions:

1. Develop and maintain key client relationships.
2. Responsible for growing business by selling mainly to existing clients.
3. Develop and maintain expertise on assigned clients and their business.
4. Grow and maintain sales typically through consultative selling with significant revenue targets.
5. Meet or exceed sales budget and for the delivery of service to meet the clients expectations.
6. Build effective partnership relationships with key individuals including the decision-makers within the appropriate segments.
7. Develop and maintain strategic account management plans in the customer relationship management (CRM) system.
8. Manage expenses wisely.
9. Develop and update of the monthly forecast.
10. Be responsible for maintaining account relationships.
11. Manage client expectations while working to create a feeling of mutual respect between the Company and the client.
12. Direct programs from start to finish, including obtaining cost estimates, preparing contracts, and developing procedures to assist in the organization of information (critical paths, status reports).
13. Communicate client objectives for each program and be able to translate difficult and technical needs to sales support for the successful execution of the program.
14. Maintain extensive knowledge of all Company products, services, and systems to successfully service and cultivate accounts.
15. Take initiative to enhance knowledge of the relevant vertical market industry, in addition to maintaining an extensive knowledge of the Direct Marketing industry in general.
16. Travel 10 to 25% of time.

* Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation. The function is considered essential if the reason the position exists is to perform that function.

Supportive Job Functions:

1. Stay current with market developments, competitive offerings, technological advances, and Company products.
2. Perform other miscellaneous duties as assigned by management.

*These tasks do not meet the Americans with Disabilities Act definition of essential job functions and usually equal 5% or less of time spent. However, these tasks still constitute important performance aspects of the job.

Knowledge, Skill, and Abilities:

1. Analytical, decision making, and problem solving skills.
2. Product and project management skills.
3. Proven sales, negotiating, and presentation skills.
4. Must be able to handle difficult situations; make decisions, sometimes with incomplete information; and deliver unfavorable news in a professional, results-oriented manner.
5. Ability to communicate with individuals at all levels in the Company and with business contacts outside the Company in an articulate, professional manner.
6. Strong verbal and written communications.
7. Self-initiative, professionalism, leadership, and interpersonal skills.
8. Ability to work effectively and contribute within a team environment and with clientele.
9. Ability to build and sustain trust among customers and colleagues.
10. Ability to make independent choices regarding matters of significance to business operations.

Education, Experience, and Certification:

1. Bachelor's Degree in related field of study or equivalent required.*
2. 7 to 10 years of sales experience required.*
3. Direct marketing experience is preferred.

*Minimum requirements needed to perform the job.