Lead go to market strategies and planning including assistance with market sizing, segmentation, addressable market analysis, buyer personas, competitive analysis, differentiators, and helping to advise on the direction of product, marketing, and sales team plans to bring new products to market. This also involves developing a business case including financial modeling, s

Monitor departmental goals to ensure client satisfaction including staffing, volume, response times and quality of service. Provide feedback, training and coaching, both real time and in one on one settings to increase representative performance levels. Respond to escalated client issues and negotiate solutions based on client needs and company policies. Review product ch

Updates existing content that can be repurposed for use as product information, online help, training materials, e learning components, support content, proposals, policies/procedur es, and other knowledge assets. Works closely with the manager to plan and schedule projects and with other department staff to ensure consistent and accurate information. Produces content tha

Provides administrative support to the assigned office by performing routine and complex administrative tasks to ensure accuracy and efficiency in daily operations Returns customer calls as they relate to questions. (i.e. transactions, refunds, making deposits to inmate accounts, etc.) Returns customer email inquiries as they relate to confirmation of deposits, scheduled

Gather testing requirements by participating in interviews, document analysis, business process observation, use cases, industry research as well as task and workflow analysis Critically evaluate information, reconcile conflicts, and distinguish user requests from the underlying true needs Competently conduct functional tests on changes introduced along with documenting a

Support the development, product, & implementation teams through the troubleshooting and solutioning of production software issues Enter data into trouble ticket system in an accurate and complete manner to document problems including diagnostic results and multiple product correlation as well as escalation and provide feedback for knowledge database Perform investigation

Test and validate program modules of increasing complexity to meet specifications and procedures standards. Conduct thorough and accurate testing of client/server and web based applications. Document software defects in the issue tracking system and proactively communicate with software developers. Validate all written documentation for assignments for accuracy and comple

Provide professional services such as consultation, software readiness, and education at a high level to clients on Tyler software products. Design and conduct knowledge transfer sessions on site or through webinars. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions. Perform consultation/analysis o

Responsible for the overall success of the project Responsible for driving the documentation and proactive communication of project goals, measures of success, plans, statuses, issues, and risks in a timely manner to team members, stakeholders, and senior management to assure strategic and program alignment and the timely resolution of issues, risks, and roadblocks Contri

Design attractive, standards compliant, ADA compliant, cross browser compatible interfaces for web applications and sites based on best practices for mobile and web. Design graphics, logos, print materials, and marketing collateral. Collaborate with project managers, partners and other technical staff to understand user requirements to identify design solutions. Establish

Implementation Specialist Are you looking to make an impact in your career and spend your working days improving the lives of Arkansans through government technology? If this sounds like you, keep reading. The nation's premier provider of innovative digital government solutions and secure payment processing is currently seeking an Implementation Specialist to join our tea

Oversee the day to day activities of the support department to ensure the company and departmental standards for customer service are maintained. Responsible for overseeing the management of the department expenses. Develop and implement strategic initiatives (i.e. value added offerings to clients) to improve service excellence and maximize profitability. Develop and impl

Perform manual as well as scheduled/automated backups and restores of Production and non production databases. Utilize industry standard tools, cloud service provider native portals and features, and/or other third party client approved tools necessary to provide operations, maintenance, and migration support services. Ability to write database queries for MSSQL, Oracle,

Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner. Provide support in the various systems management environments related to the ERP and Municipal Justice application software and legacy applications, installed on Windows Operating Systems, using Microsoft SQL Databases. Provide first ti

Provides administrative support to the assigned office by performing routine and complex administrative tasks to ensure accuracy and efficiency in daily operations Returns customer calls as they relate to questions. (i.e. transactions, refunds, making deposits to inmate accounts, etc.) Returns customer email inquiries as they relate to confirmation of deposits, scheduled